The 4th Secret of the One Minute Manager: A Powerful Way to Make Things Better

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With The One Minute Manager Ken Blanchard and coauthor Spencer Johnson forever changed the way we approach management by introducing their Three Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The book became an international bestseller and remains a timeless classic. Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is a book that can extend well beyond the business realm and repair relationships that we thought were broken forever.



Using Blanchard's signature breezy style, The 4th Secret of the One Minute Manager tells the story of a bright young man, Matt Hawkins, who wants to help his mentor, the company president, face and deal with some crucial mistakes. For advice, Matt turns to family friend Jack Peterson, known by everyone as the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when Matt discovers how to take action effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.



Destined to join Ken Blanchard's other groundbreaking classics, The 4th Secret of the One Minute Manager offers businesspeople—and just about anyone else—a cogent and clearheaded way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

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Customer Reviews

Rating: - 4th SECRET IS AN IMPERATIVE IN TODAY'S ORGANIZATION
THIS BOOK IS BEING USED IN MANY GLOBAL ORGANIZATIONS BECAUSE PEOPLE ARE DISCOVERING THAT IT'S AN INVALUABLE TOOL FOR CUSTOMER RELATIONS, BUT THE ADDED VALUE IS THAT AFTER READING PEOPLE BEGIN TO TREAT THEIR TEAM MEMBERS MINDFULLY, COMMUNICATION AND TRUST BECOMES SACRED AND PEOPLE BEGIN TO APPRECIATE EACH OTHER.THAT LEVEL OF THINKING AND BEHAVIOR DOESN'T STOP AT WORK--IT GOES HOME TOO.HOW GREAT IT IS WHEN YOU CAN TURN THE PLACE YOU WORK AND YOUR HOME INTO THE TWO PLACES YOU WANT TO BE AND LOOK ... Read More
Rating: - The 4th Secret is TRUE Leadership
This book couldn't have come at a better time.I had a client who was stuck in defensiveness.She blamed everyone.She didn't take responsibility.She didn't see where she was part (a big part) of the problem.And she didn't know how close the company's owner & CEO were to letting her go because of her behaviors.While technically competent at her job, she alienated people because she always had to win.She was able to see herself through this book...and she's on the road to rebuilding trust ... Read More
Rating: - Repositioning of The One Minute Apology
This book was previously published as The One Minute Apology. I didn't read it under that title. I guess it didn't appeal to me to make apologies fast.

But with this new title, I immediately picked up the book. After all, the three lessons of the One Minute Manager have been very helpful to a generation of managers (one minute goals, one minute praisings, one minute reprimands).

If you as a manager never make mistakes, those three tools will be enough. But of course, we all ... Read More